Contracted Hours: 32 | Permanent
How to Apply: Contact chloe.mitchell@joebrowns.co.uk or in store
About the Role
The Supervisor is responsible for supporting the Store Manager in creating a great customer experience, maximising sale and ensuring all store employee uphold the Joe Browns values and brand at all times.
Technical Requirements
- You support the sales team in absence of store manager/assistant manager to ensure a remarkable customer experience to maximise sales and commercial opportunities in store
- Support manager/assistant manager in maintaining exceptional visual merchandising and house keeping standards
- Drive our customer capture data base
- You support all team members alongside the store manager/assistant manager and ensure all team members are receiving regular documented observation based coaching and feedback, promoting personal development towards improving service levels and KPI performance
- Is proactive and able to delegate in a timely manner and has excellent organisational skills
- Is able to control the sales floor and react to customer flow.
- You support the store manager/assistant manager in minimising risk by ensuring that you and the team are compliant and that all company policy and procedures are adhered to.
- You are able to effectively read and understand business reports to drive sales
- Confident in cash handling
- You will support and ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimise stock loss and keep this within company target
- You are able to identify potential risks and report to management
- Upholds and is able to demonstrate company brand values
- Is passionate about the brand and has in depth brand knowledge
- You are adaptable to the needs of the business and occasionally you may be required to work extended hours/extra days and be flexible in your working week
- Required to support occasional out of hours training sessions, sale set up and new season launch
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