From wider car parking spaces to audio and braille support in our lifts, we do our best to make sure that all of our visitors enjoy their time with us. To find out more about our accessibility and special features, visit the Accessible or Euans Guide website.
From 10am-midday every Tuesday, we keep the noise down for those who prefer a calmer shopping environment without music, product demonstrations or mall activity.
If you need any help or assistance then you may also call ahead of your visit on 0113 229 1234 to discuss any concerns or questions. During your visit staff at our Customer Services Desk can assist any visitors who identify themselves.
White Rose Shopping Centre offers a warm welcome to all our guests and it’s important to us that everyone can enjoy the shopping, dining and leisure available. For some children and adults, who have hidden disabilities, this can be more challenging. That’s why we’ve introduced two sensory backpacks which are available to hire free of charge from our Guest Services Suite.
These sensory backpacks are particularly aimed at those guests with autism and are packed full of items to assist children and adults and include sensory ear defenders, and a selection of fifidget gadgets:
We will be asking users of the sensory backpacks to return them after use to our Guest Services Desk.
If you'd like to find out more details in advance of your visit, please contact our Guest Services team on 0113 2291234.
The Hidden Disabilties Sunflower is a discreet way for children and adults with hidden disabilities to show that they need a little more time.
In the UK, 1 in 5 people have a hidden disability. 80% of these people have a hidden disability. Find out more here.
White Rose supports this scheme and has lanyards available from the Customer Service Centre.
If mobility’s a problem when you’re shopping you can take advantage of our Shopmobility service. It's managed from William Merritt Centre, a Rodley based charity who provide assessments and advice on daily living equipment and driving for disabled adults, children and the elderly.
Due to the charity status, there will be a nominal fee to hire mobility scooters, electric powered wheelchairs from us, whilst manual wheelchairs will be free to hire – see below.
Pricing to Hire
• Electric Wheelchair per session - £5 / Electric Scooter per session - £5 / Manual Wheelchair per session - free
Monday to Saturday 10:00am to 4:30pm
Sunday 11:00am to 4:30pm
Outside the opening hours listed above, scooters and wheelchairs can be dropped at the White Rose Customer Service Desk.
The hire of manual wheelchairs (pre-booked) can also be collected and dropped off at the White Rose Customer Service Desk outside of these hours.
In order to hire equipment you will need to bring a form of photo ID or two forms of address confirmation for insurance purposes. Booking in advance is preferable in order to secure your scooter/wheelchair hire for preferred day and time.
If you have any further questions or would like to book a scooter or wheelchair please contact the William Merritt Centre – White Rose Shopmobility on 0113 350 86 82 or email shopmobilityWR@wmdlc.org. More information is available at www.wmdlc.org.
The Government’s Disability Confident scheme is designed to help employers recruit and retain disabled people and people with health conditions for their skills and talent. White Rose has been accredited as a Level 3 Disability Confident committed Leader in April 2022 and is committed to providing an environment that disabled people, and those with long-term health conditions, can fulfil their potential.
Find out more about the scheme here.
Four of our disabled toilets have been updated to include the correct Stoma Facilities (two are located near the Customer Service Centre, one is in the Food Court and the last one is located near M&S). Each toilet now includes wall hooks, a colostomy bag shelf, toilet door stickers, a wall mirror and the correct disposal facilities.
Together with Leeds City Council, we're proud to have added to the development of a network of Changing Places facilities across the country with our very own facility here at White Rose.
Changing Places are toilet facilities for people with profound and multiple disibilities.Each one is fitted with specialist equipment such as a hoist and changing bench and provides enough space for up to 2 carers to assist the person with disability.
Our Changing Places facility is easily accessed from Car Park 6, or from inside the mall using the lift next to our Customer Services Centre, opposite Argos.
Forgotten your key? Don't worry - just ask at our Customer Services Centre where our friendly team will be happy to sign a key out for you.
For further information please visit the Changes Places website.
We're very excited to announce T34 Paralympic wheelchair racer Hannah Cockroft MBE as our Accessibility Ambassador.
Holding seven Paralympic gold medals, as well as multiple world records and world championship titles, Hannah is a Halifax native who regularly shops at White Rose.
As Accessibility Ambassador, she’ll be working alongside the White Rose team to discuss, brainstorm and plan ways in which we can improve our accessibility even further.