Customer Services

To make your visit an enjoyable experience, our Customer Service team make sure that we offer a wide range of facilities for all, from families with young children to people with disabilities.

For further details or to make an enquiry through our Customer Service Centre, please call 0113 2291234.

Young Shoppers

We love to see happy families making the most of their time together at White Rose, and we support a variety of initiatives to make life easier and more enjoyable for parents and children.

Child Friendly Leeds

We’re proud to be a partner in Child Friendly Leeds – in fact we want Leeds to be the best place to grow up in the whole of the UK! That’s why we’re working together with other businesses, voluntary organizations, schools, families and individuals to make Leeds a more child friendly city.

Mini Shoppers

Every pre-schooler wants to ride round the centre in one of our cute little cars – and let’s be honest, they put a smile on the grown-ups’ faces too! Suitable for kids aged 18 months to 5 years (at their parent’s/guardian’s discretion), each Mini Shopper costs £4 per hour or £6 for two hours, and can be hired from our Customer Service Centre.

Baby Changing Rooms

When they go, you gotta go, so you’ll be pleased to hear our baby changing rooms are easily accessible from the North and South Malls and the balcony! Those on the South Mall and the balcony have compact feeding areas. You’ll find microwaves for bottle warming on the balcony.

Child Friendly Car Parking

You’ll find spaces for parents with kids marked with green bays in Car Parks 1, 2, 4 & 5. 

Free electric vehicle charging points

Find our FREE electric vehicle charging points in Car Park 5, near The Village.

Quiet Room

We provide a Quiet Room for all who wish to use it for contemplation, prayer and reflection. The Quiet Room is located at the top of the escalator near the Customer Service Centre and New Look, and is open during normal centre opening hours.

Wi-Fi

We've got a brand new free Wi-Fi is available across the centre . Find it when you log onto the Internet using your smart phone. Enjoy free Internet access at White Rose time and time again by selecting White_Rose_Guest and click ACCEPT.