your visit

Customer Services

To make your visit an enjoyable experience, our Customer Service team make sure that we offer a wide range of facilities for all, from families with young children to people with disabilities.

For further details or to make an enquiry through our Customer Service Centre, please call 0113 2291234.

Young Shoppers

We love to see happy families making the most of their time together at White Rose, and we support a variety of initiatives to make life easier and more enjoyable for parents and children.

We’re delighted to have been voted Best Shopping Centre 2013 in an awards scheme set up by leading UK nursery retailer Mamas and Papas to recognize the most family-friendly destinations and attractions in Yorkshire. The scheme is backed up by ‘Mum and Dad’s The Word’, a free local guide by Mamas and Papas packed with information on the best family eateries, days out and attractions in the region.

Child Friendly Leeds

We’re proud to be a partner in Child Friendly Leeds – in fact we want Leeds to be the best place to grow up in the whole of the UK! That’s why we’re working together with other businesses, voluntary organizations, schools, families and individuals to make Leeds a more child friendly city.

Mini Shoppers

Every pre-schooler wants to ride round the centre in one of our cute little cars – and let’s be honest, they put a smile on the grown-ups’ faces too! Suitable for kids aged 18 months to 5 years (at their parent’s/guardian’s discretion), each Mini Shopper costs £4 per hour or £6 for two hours, and can be hired from our Customer Service Centre.

Baby Changing Rooms

When they go, you gotta go, so you’ll be pleased to hear our baby changing rooms are easily accessible from the North and South Malls and the balcony! Those on the South Mall and the balcony have compact feeding areas. You’ll find microwaves for bottle warming on the balcony.

Child Friendly Car Parking

You’ll find spaces for parents with kids marked with green bays in Car Parks 1 & 2. 

Quiet Room

We provide a Quiet Room for all who wish to use it for contemplation, prayer and reflection. Our shiny new room is located at the top of the escalator near Argos and New Look and is open during normal centre opening hours.


To help you stay connected at all times, we offer free Wi-Fi across the centre using The Cloud. When you're in the centre, you'll find the network in your device's WiFi settings; simply select it, follow the on-screen instructions, and you'll be able to enjoy free internet access at White Rose time and time again.

Accessibility Services

From wider car parking spaces to audio and braille support in our lifts, we do our best to make sure that all of our visitors enjoy their time with us. To find out more about our accessibility and special features, visit the DisabledGo  or Euans Guide website.

If mobility’s a problem when you’re shopping you can take advantage of our free Shopmobility service. It's managed from the brand new Ross Care Mobility Store and provides our visitors wtih free hire of an electric scooter, powered wheelchair or manual wheelchair. Opening hours fit in with those of the centre.

This is a popular free service so advance bookings are essential. For more information call on 0113 2778858 or call in next time you’re passing – it’s just through the entrance from Car Park 6 on the first floor.

Changing Places 
Together with Leeds City Council, we're proud to have added to the development of a network of Changing Places facilities across the country with our very own facility here at White Rose.

Changing Places are toilet facilities for people with profound and multiple disibilities.Each one is fitted with specialist equipment such as a hoist and changing bench and provides enough space for up to 2 carers to assist the person with disability.

Our Changing Places facility is easily accessed from Car Park 6, or from inside the mall using the lift next to our Customer Services Centre, opposite Argos.

Forgotten your key? Don't worry - just ask at our Customer Services Centre where our friendly team will be happy to sign a key out for you.

For further information please visit the Changes Places website.

Disabled Go Access Guide to White Rose Click here

Click & Collect

Here at White Rose we have over 50 retailers who now offer a click & collect service, enabling you to collect all your purchases under one roof and enjoy the flexibility to shop how and when you like, while having the convenience of our location and free parking.

This presents a great opportunity to pick up all your click and collect purchases at the same time and in one place, giving a helping hand at busy times such as Christmas, birthdays or any other special event.

To See All Retailers Offering Click & Collect Click here

Amazon Locker

Amazon Lockers are self-service kiosks where you can receive or return your parcels. You can select a locker location and collect or drop off your parcel at a time that's convenient for you.

Amazon Locker Belle is located in the main entrance of the shopping centre, nearest Car Park 1B and the external Next store entrance.