Priority Access for Vulnerable/Disabled Guests
All of the centre’s main entrances at White Rose are operational. Our social distancing champions will be located near these entrances, throughout the malls, and also at our Customer Services Desk. They will assist any visitors who identify themselves. You may also call ahead of your visit on 0113 229 1234 to discuss any concerns or questions.
The shop entrances are also open to visitors. Please note that the Primark entrance in Car Park 2 is being used to socially distance its queue and is the store's main entrance. Sainsbury's is only accessible from Car Park 1. The mall entrance to Sainsbury's has been closed off to enable the supermarket to social distance its queue safely.
The exterior entrance to Debenhams from the bus station is closed to visitors. There is a diversion in place around the side of the building to enter White Rose from Car Park 3, by The Entertainer. Visitors wishing to enter Debenhams can do so from either the mall side or from Car Park 4.
Disabled Car Parking Spaces
White Rose continues to offer blue badge bays for guests in each of our car parks. Please note that we have had to make the difficult decision to take out some of the bays outside Sainsbury’s in Car Park 1 to enable the supermarket to socially distance its queue safely.
Disabled Toilets and Changing Places Facility
The disabled toilets and Changing Places facility of toilets are open as normal, including to those whose disabilities are not clearly visible. Additional cleaning measures are in place by our trained Cleaning Operatives.
Shopmobility is available for free and can be accessed from the mall up the escalators by the Customer Service Centre, or from Car Park 6. To check the opening hours for Ross Care, please click here to our Opening Hours page. For more information, call Ross Care on 0113 277 8858. Booking by appointment is recommended.
Lift access has been prioritised for those in wheelchairs and families with pushchairs.
Selective seating is available throughout the centre and is subject to social distancing guidelines.
Hidden Disabilities Sunflower Lanyard
The Hidden Disabilties Sunflower is a discreet way for children and adults with hidden disabilities to show that they need a little more time, especially during this time when more queues are possible around the centre. White Rose supports this scheme and has lanyards available for free from the Customer Service Centre.
Many people on the autism spectrum have difficulty processing everyday sensory information, and we recognise that visiting a shopping centre can present a difficult environment to some. We have therefore introduced our new sensory toys for those who have forgotten their own toys or need some time out. These can be found at our Customer Service Centre, located near New Look and Car Park 6.