Accessibility FAQs

Accessible Car Parking Spaces

White Rose continues to offer blue badge bays for guests in each of our car parks.

Disabled Toilets and Changing Places Facility

The disabled toilets and Changing Places facility of toilets are open as normal, including to those whose disabilities are not clearly visible. Additional cleaning measures are in place by our trained Cleaning Operatives.

Stoma Facilities

Four of our disabled toilets have been updated to include the correct Stoma Facilities (two are located upstairs near New Look, one is in the Food Court, and one is located near M&S). Each toilet now includes wall hooks, a colostomy bag shelf, toilet door stickers, a wall mirror and the correct disposal facilities.

Shopmobility

White Rose offers Manual Wheelchair hire for free of charge from our Shopmobility unit, operated by the William Merritt Centre. The unit is located upstairs opposite New Look on the South Mall, near the South East entrance doors (that lead to Car Parks 5 and 6).

Lifts

Lift access has been prioritised for those in wheelchairs and families with pushchairs.

Mall Seating

Selective seating is available throughout the centre.

Hidden Disabilities Sunflower Lanyard

The Hidden Disabilities Sunflower is a discreet way for children and adults with hidden disabilities to show that they need a little more time, especially during this time when more queues are possible around the centre. White Rose supports this scheme and has lanyards available for free from the Customer Service Centre.

Sensory Toys

Many people on the autism spectrum have difficulty processing everyday sensory information, and we recognise that visiting a shopping centre can present a difficult environment to some. We have therefore introduced our new sensory toys for those who have forgotten their own toys or need some time out. These can be found at our Guest Services Hub, located in the central area near Clarks. The closest Car Park is No 2 and walk through Next.

SignLive

SignLive is a Video Relay Service that allows our deaf and hard of hearing guests to connect with an online BSL Interpreter during opening hours. The BSL interpreter will communicate with the member of staff you would like to connect with and sign their responses back to you. You can access this service by scanning our SignLive QR code, which can be found around the centre, or by speaking with a member of our staff. You can also access SignLive via the app or a web browser.