How do I get into the centre – has this changed?
White Rose is open to all guests through all of its entrances; however, access will be restricted if capacity is reached. Please bring appropriate clothing to reflect the weather conditions should you need to queue before entering the centre.
Please note that Primark will only be accessible from their outer entrance in Car Park 2 and will exit into the mall.
Debenhams can be entered from Car Park 4 prior to opening at 10am. If the store reaches its customer capacity then customers will be asked to queue and enter the store from Car Park 4.
Do I have to queue to get into the centre and into stores?
We will be managing our capacity into the shopping centre once again to ensure that we can follow social distancing guidelines and that visitors can be spaced on the malls and within the shops. Due to restrictions in capacity within the stores, queueing to enter a number of stores is also possible.
When will be the best time to visit the centre?
Many of our stores are increasing their trading hours to ensure that visitors can choose to visit at ‘quieter times’ to make their journey easier.
We will be promoting our quieter times on our social media and website channels. Our quieter times are currently before midday and after 5pm.
I am in a vulnerable / at-risk group – do I get priority access?
Our staff will be able to assist any visitors who identify themselves. Social Distancing Champions will be located near the centre’s entrances, throughout the malls, and also at our Customer Services Desk. For more information, see our Accessibility FAQs page.
I can't stand for long periods – what support is available to me in the centre and in the queue?
Selective communal seating will be available throughout the centre, and all seating will be subject to social distancing guidelines. Shopmobility is available for free and can be accessed from the mall up the escalators by the Customer Service Centre, or from Car Park 6. For more information, call Ross Care on 0113 277 8858.
If I purchase some food to takeaway, where can I eat it?
No eating or drinking is permitted inside the shopping centre and restaurants can offer takeaway service only until 17 May 2021. Food and drink must either be consumed off site or outside in The Village, which also includes tea and coffee.
Are all the toilets open?
Yes, our toilets, baby change and Changing Place facility remain open. Additional cleaning is in place from our Cleaning Operatives, and social distancing measures at sinks, baby change stands and urinals.
Will all the baby feeding and changing facilities be open?
Yes, our facilities are all open.
Is the Play Area open?
Yes, the Play Area is open between 10.30am to 6pm each day.
Are you making people wear masks?
In line with UK government and Leeds City Council COVID-19 guidelines, all visitors are requested to wear a face covering in shops and indoor shopping centres such as White Rose.
I can’t wear a mask. Will you make me?
We appreciate that some of our visitors have medical conditions, which mean they are exempt from wearing a face covering. To make their visit even easier whilst on the malls and within the shops, we are providing Exemption Cards at our Customer Services Desk (located near New Look) at no cost, which can be worn or carried by the individual. No visitors will ever be asked why they are medically exempt. For visitors with hidden disabilities, green sunflower lanyards are also available from our Customer Services Centre.
I forgot my mask. What now?
There are face coverings on sale in a number of our stores including; Boots, Dorothy Perkins, Holland & Barrett, The Entertainer, Leeds United, M&S Foodhall, Superdrug, Sainsbury's and Xtras kiosk.
When do I not need to wear a face covering?
You do not need to wear a face covering if you have a legitimate reason not to. A list of exemptions can be viewed on the government website, here. If you have a hidden disability, you can pick up an Exemption Card at our Customer Services Centre (located near New Look) at no cost which can be worn or carried by the individual. For visitors with hidden disabilities, green sunflower lanyards are also available from our Customer Services Centre. You can also download an exemption card using the templates from the government website, here.
Is cash being accepted at stores or will it be card payment only?
Please check with our individual retailers, however, we expect many shops to accept card payment only and you should be prepared to pay by card.
Card payment will be required for White Rose Shopping Centre Gift Cards.
Will there be a limit to how long I can spend in the centre?
No limits will be applied to the amount of time you are able to spend in the centre.
Why does your signage state keep 2 metres apart when the government guidance has been updated to 1 metre plus?
Here at White Rose we are continuing to encourage 2m social distancing in all common areas. This is a measure we've had in place since reopening to keep our guests as safe as possible. As permitted by government guidelines, some of our brands may adopt a 1m+ rule within their individual stores, restaurants and cafés. Please keep a look-out for signage telling you about this while you're here.
Will you be temperature checking shoppers and staff?
We are following government guidelines, which means we won’t be carrying out temperature checks on entry for the time being. If this changes, we will let you know.
Do we need to park 2 metres apart in the car park?
Guests do not need to park any differently. However, we ask customers to maintain a safe distance when entering and leaving their vehicle.
Why is there a one-way system in place?
A one-way system makes it easier for everyone to follow social distancing guidelines. Signs are in place to make it clear where one-way systems are being implemented.
Will there be any changes to the lifts?
Lift access will be subject to social distancing guidelines.
Are there any changes to the local buses?
Is the Customer Service Centre open?
Our Customer Service Centre will be open during centre opening hours; weekdays 9am – 9pm, Saturdays 9am – 8pm, and Sundays 11am – 5pm.